Vonage Business Review & Rating. Vonage is, without a doubt, one of the best best- known names in Vo.
IP. The company is mostly famous for its Vonage home service, which leverages your broadband Internet connection to save on monthly phone bills. Vonage Business is the result of the company's 2. Vocalocity and uses standard SIP business phones. In fact, because of its Vocalocity provenance, Vonage Business barely resembles the company's consumer offering, aside from the branding. The site boasts that customers get more than 4. ID block, hold music, and a virtual receptionist.
Let's see how it stacks up with the likes of Broadvoice, Jive Hosted Vo. IP, Ooma Office, and Ring. Central. Pricing Plans. At first, Vonage Business seems a bit pricey compared with the competition. The base price is $3. Two lines took our test account's monthly price down to $2.
However, many popular features cost extra on Vonage Business, including call monitoring, voicemail transcription, conference bridge, Call Groups (Vonage's name for what other services typically term 'call hunt'), and even having a main company number linked to the virtual receptionist. My bill for the first month for two lines with what I consider must- have features (minus mandatory government fees) came to $9. Mind you, that included a conference bridge and voicemail transcription, which some businesses might not need.
A two- week free trial account is available. Starting Up. Just as when you set up Broadvoice's service, you start by consulting a rep over the phone. After doing this, I accepted the service contract, and the company sent me a temporary login to my Vonage Business Web portal. I also received several confirmation emails about each of my service options and my E9. Vonage Business accounts of $2. Web portal and service settings, the other for dealing with network settings. Interface. The Vonage Business portal is attractively designed and is brimming with features.
- Vonage Business offers the right VoIP features for small-to-medium-size businesses, and its call quality is excellent. But it's less simple to set up than some competitors, and some of the features cost extra.
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The home page shows recent activity and usage on a line chart with the time of day on the X- axis. A Chart button drops down more details—the number of calls and average talk time and total minutes. Other buttons along the top switch you among Phone System, Reports, Billing, and Account Settings modes. Most of your work is done in the Phone System page, which boasts 1. These many menu items translate into a lot of funtionality. When it comes to high- end, big business features, I'd put Vonage Business way above Ooma Office, somewhat higher than Broadvoice, but still a bit below Ring.
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Reviews of Vonage home phone service submitted by real users. Read over 300 reviews and compare Vonage to other VoIP services for the home. Vonage offers many standard calling features with calling plans for home, international and business calling use.
Central, Jive Hosted Vo. IP, and Nextiva. Extensions are the main elements of a Vonage Business account. Most features, including virtual receptionists and Call Groups, require an extension. Each extension automatically gets a local external phone number.
By contrast, with Broadvoice, you can have extensions without external phone numbers if you just want a main line that switches to multiple internal extensions. With Vonage you also can add and edit users, to which you may assign an extension. When you add a new user, you simply enter their name and email address, choose whether they should be an admin or an end user, and choose their default extension. Creating an extension incurs an extra monthly charge. Even though I had an extension in my account that wasn't assigned to a user, it didn't show up in the dropdown. I could, however, assign my new user to an extension from the Extensions page.
The end- user interface is similar in design but adds a field for placing calls and top- level buttons for voicemail and recordings. I also liked the ever- present Click to Call Customer Care button—on the admin console, the Get Help option only appears if you're in home view. Using Desk Phones. Vonage Business works with a wide array of standard SIP phones from vendors such as Cisco, Linksys, Yealink, and Polycom. The company sent us a pair of Polycom VVX 3. Connecting a physical phone to a Vonage Business extension is less intuitive than in some other systems such as Ooma or Broadvoice. Luckily, it's the first topic on the help page.
There's a lot more about ports and routers and firewall settings than I had to think about for other providers. Adding to the confusion, the phone setup and purchase info isn't integrated into the Web console. To associate a desk phone with a Vonage Business extension, you click the Phone System button on the Web admin page, then choose Extensions from the left panel's 1. Devices section, which you need to expand with a down arrow. From here, you can click Register Device, and then choose the phone maker from a dropdown and enter the phone's MAC address. If you get your phone from Vonage directly, that will all be taken care of before it arrives.
When you plug the phone into power and an Ethernet Internet connection, it reboots, and in my case a bunch of . I finally got a tech rep to explain to me that it stands for . Call quality on the softphone (see below) and mobile apps (also below) were also more than acceptable.